Frequently Asked Questions
We get asked a lot of questions about steel and over the years we've noticed some questions keep cropping up. We've listed below some that have been asked most frequently, together with our answers. Please take some time to read through them and if you don’t see exactly what you are looking for, feel free to contact one of our helpful and knowledgeable team members today.
Whatever you need in the way of metal and metal services, you are in safe hands with the steel experts here at Ezimetal Raymond Terrace.
What payment methods can I use?
We accept cheque, direct deposit, cash, EFTPOS, VISA, MasterCard, and American Express. Our online store also accepts Paypal and direct bank transfers.
I'm confused by pipe sizes. How do they work?
Pipe sizes can be pretty confusing. That's because sometimes people talk about the outside diameter (OD) while others talk about the inside diameter (ID). To overcome this confusion, the manufacturers introduced a sizing system that gives each size a name instead of a measurement. So pipes are given a 'Nominal Bore' size (NB). Here's how it works - every NB size gives you only a rough idea of the inside measurement. It's only rough because it depends on the wall thickness - it's the OD that stays constant.
For example, pipe that was once called 1" is now called 25NB. This size will always have an OD of 33.7mm, and comes in a range of different wall thicknesses (WT). If it has a 'Medium' WT (3.2mm), then the actual ID will be 33.7 - 3.2 - 3.2 = 27.3mm
If you still need help working out what size you need, get in touch with us through our Contact page and we'll be happy to chat.
How long does it take to order in special non-stock items?
The time-frame for special non-stock items varies, depending on what the product is and where it has to come from. As a broad indication, we can generally get most common steel sections the next day. If they are less common, they might take several days, due to transport from Sydney, Melbourne or Brisbane. Some products, such as Colorbond roofing, fencing or purlins are produced specially for each customer's order. Some of them are produced daily, some on a weekly basis. For a more accurate estimate of lead times, it's best to contact us so that we can check it out for you.
Where do you deliver?
We use our own trucks to deliver locally, meaning anywhere from Buladelah to Singleton to the NSW Central Coast.
We go to the Newcastle area every Monday, Wednesday and Friday.
We go to Port Stephens every Tuesday and Thursday.
We go to the NSW Central Coast at least once a week.
We also have access to delivery services that enable us to deliver into many other areas, including Australian capital cities, and most regional centres. Check out our Deliveries page, or contact us for advice on your delivery needs.
What maximum length can you deliver?
We can handle pretty well anything up to 9 metres long and 2.4 metres wide on our own vehicles. In addition to this, we have access to transport for as long as 15 metres if necessary.
What does TFB mean?
TFB stands for Taper Flange Beam because the ‘flanges’ are tapered, unlike the heavier Universal Beam, which has straight or parallel flanges. TFBs are available in only two sizes: 100 x 45mm and 125 x 65mm. Contact us to find out price and availability.
What does RHS mean?
RHS stands for Rectangular Hollow Section. ‘Square Hollow Section’ is commonly called ‘SHS’ by many, but it is more correctly referred to as RHS. There is a wide range of sizes listed on our RHS pages.
What does RSJ mean?
RSJ stands for Rolled Steel Joist, which is an old imperial version of the modern Universal Beam (UB). The main difference, apart from the imperial/metric sizing, is that the RSJ has tapered flanges, where the UB has straight or parallel flanges. See our Universal Beam page for more details.